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The procedure of Complaints

According to Article 76 (1) of the Consumer Rights Protection Act, 2009, "Any person, who can, generally, be a consumer or a consumer, written complaint, informing the empowered person from the Director General or Director General of the anti-consumer rights act under this Ordinance May file."

 

Where the complaint can be filed

  • Director General, Directorate of National Consumer Right Protection, 1 Karwan Bazar (TCB Building-9th Floor), Dhaka, Phone: +8802-8189425
  • National Consumer Complaint Center, TCB Building- 10th Floor, 1 Karwan Bazar Dhaka, +8801777753668, E-mail: nccc@dncrp.gov.bd
  • Deputy Director, Chittagong Divisional Office, Directorate of National Consumer Rights Protection, TCB Building, Bandartila, Chittagong, Phone: +88031-741212
  • Assistant Director, Noakhali District Office, Directorate of National Consumer Rights Protection, Room No.-310, Deputy Commissioner's Office, Noakhali.
  • E-mail: ad-noakhali@dncrp.gov.bd, FB Page- DNCRP, Noakhali.
  • District Magistrate, Noakhali.

 

 

How to file a complaint

  • The way the complaint has to be filed must be written ;
  • Fax, e-mail, website etc. via an electronic device;
  • Or in any other way (with evidence);
  • With the complaint, the receipt of the purchase of goods or services should be attached.

 

** The complainant must mention his full name, father’s and mother's name, address, phone, fax and e-mail (if any) and occupation. Complaints will not be taken if the information is incomplete.

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